Refund policy

Because every Elemental visit reserves a registered nurse's time and supplies prepared for you, we ask for the following:

Deposit. A deposit is charged when you book online. The remaining balance is paid at your visit.

Rescheduling & cancellations. You may reschedule or cancel free of charge up to 12 hours before your appointment, and your deposit is refunded in full. If you cancel less than 12 hours before your appointment, your deposit is non-refundable.

No-shows. If we arrive and you're unavailable, or you cancel after your nurse is en route, your deposit is non-refundable.

Medical screening. If our provider determines during your screening that a treatment isn't appropriate for you, you'll receive a full refund or may switch to a suitable alternative.

During your visit. If your nurse is unable to complete your treatment for clinical reasons, such as difficulty placing an IV or a safety concern, you'll be refunded for any portion not administered. Once a drip or injection has been prepared or administered, it can't be returned or refunded.

Packages & memberships. Prepaid packages are non-refundable but transferable to another person with notice. Unused sessions expire 12 months after purchase.

Questions. Contact us at hello@elementalivtherapy.com or (305) 560-8395. Refunds are issued to the original payment method within 5 to 10 business days.